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U.K. Hardware Retailer Of The Year 2011
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East Devon's Leading DIY & Household Store
                                         Ottery St. Mary                                                                                                                          Seaton

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From This weeks Ottery Hearld Newspaper    

Abbott’s of Ottery named national award finalist

Chris, Viv and Jeff Abbbott of Abbotts DIY have thanked customers for helping them reach the UK Hardware Retailer of the Year Award finals

Chris, Viv and Jeff Abbbott of Abbotts DIY have thanked customers for helping them reach the UK Hardware Retailer of the Year Award finals

Owners of family-run business thank ‘wonderful’ customers ahead of ‘bitter-sweet’ ceremony

A family-run Ottery business has fought off stiff competition to gain national recognition as a UK Hardware Retailer of the Year Award finalist.

Exceptional customer service and product knowledge have helped Abbott’s DIY, of Jesu Street, beat hundreds of others to the finals and owner Viv Abbott said she was ‘delighted’ with their achievements so far.

Her late husband, Tony, founded the store and the upcoming awards ceremony will be particularly poignant for the family, as they last won the coveted accolade in 2011 – just months before he was taken ill.

Their sons, Chris and Jeff, now run the business along with their mum.

Chris said: “It will be a bitter-sweet experience being at the awards ceremony. Last time we went to this event, it was the four of us and now it’s just the three of us. But I am sure dad will be looking down on us on the night.”

The Abbott’s team had to meet tough criteria to reach this level of the contest and for this final stage, the shops in Ottery and Seaton will be visited by mystery shoppers before the winner is announced on February 16.

Viv said: “We are all really delighted. To be a finalist for UK Hardware Retailer of the Year Award certainly puts Ottery St Mary and Seaton on the map.

“Regardless of if we win or not, it’s a fantastic achievement to get this far, but we could not have done it without the support of all our wonderful customers - without them we could not have achieved this.”

  Abbott's is a family owned and run business offering a massive selection of products for
DIY, Garden, Tools, Paint, Ironmongary, Timber, Kitchenware & Housewares, all at LOW Prices.
At Abbott's we don`t just aim to stay 'competitive' with the DIY superstores, we constantly check our prices
against the big three so we can aim to keep our prices below or on par with the DIY superstores. 


The staff at Abbott’s offer superb product knowledge as well as a personal one to one customer service. 

Product knowledge is very important to us, and we regularly keep up to date by going on courses to learn about new products.


Abbotts is a truly family firm, with four family members working together every day in the shop, to offer our customers
a truly personal service. We offer a good old fashioned service, in a modern style store, giving you the best of both worlds.
We listen to our customers, so we constantly strive to improve our ranges and service.
But don't just take our word for it, as Abbott's were awarded 'UK Hardware Retailer Of The Year'
for their Product Range, Customer Service and Low Prices.
With 50 years experience in the trade you will find expert knowledge and advice too.
So come and visit us and see what Abbott's can do for you.




 What Is The Abbott's Difference ?


Ö   Low Prices  -  Most Are Below The DIY Superstores Prices

Ö   Large Stocks  -  Thousands Of Stocked Lines, On The Shelf Ready To Go. We Rarely Let You Down

Ö   Knowledgeable Staff  -  We Have Regular Training To Keep Updated On Product Knowledge, So We Can Give You The Best Advice

Ö   Free Delivery  -  Contact Us For Full Details

Ö   Open 9am to 5pm Six Days A Week  - Longer In Ottery St Mary - (See Ottery Store, Or Seaton Store Heading For Full Trading Hours ) 

Ö   Dulux Paint Mixing & Eye For Colour - In Store While You Wait

Ö   Over 100 Items Available For Hire  -  From Carpet Cleaners to Cake Tins and From Mixers to Floor Sanders

Ö   Over 250,000 Different Items Can Be Specially Ordered  -  For You With Delivery In Just A Few Days

Ö    Helpfull Staff - For Customer Service as It Should Be. A 'Can Do' Attitude, Not A ' I Don't Know'

Ö    Key Cutting Service - In Store While You Wait



     ABBOTTS  -  Ottery St. Mary

          1-3 Jesu Street, Ottery St. Mary, Devon.


          Telephone: 01404 813531



     ABBOTTS  -  Seaton 


            38 Harepath Road, Seaton, Devon.


            Telephone: 01297 20960



This page was last modified on Friday, January 29, 2016 11:44